We offer a broad range of services.
Systems Implementation Services
Customer Relationship Management
Our strategic consulting services help you align technology to your business strategy.
Strategic Planning and Assessment
Our Strategic Planning and Assessment engagements are dependent upon each client’s unique needs. We typically start by conducting a current state assessment which includes analyzing your current business objectives, process, technology landscape and other aspects of your current environment. We then provide future state visioning services which includes conducting interviews with executives and key stakeholders, market and industry benchmarking, and identifying gaps between where you are today and where you want to be based on your objectives. Pacific Point delivers an actionable plan with flow-down and linkages between overall company goals and supporting technology goals, the identification of initiatives for a roadmap based on dependencies, and a prioritization of IT goals along a value continuum factoring in your unique business realities and constraints.
Vendor Selection and Assessment
Our Vendor Selection and Assessment services help you maneuver through all the options to make a vendor selection that offers the best value for your specific needs. We’ll help you transform your business capabilities roadmap into requirements, analyze solution pros and cons, facilitate demonstrations with vendors, and make recommendations on available solutions. Our consultants are skilled at helping you develop business cases based on implementation schedule, Return on Investment (ROI), and estimated costs and benefits.
Change Management and Training
Change Management is a critical success factor in any business transformation initiative. It’s the most overlooked aspect of a project and the biggest threat to any transformation project. The purpose of Change Management is to assist with stakeholder understanding of the new system and processes through a series of focused activities. Successful change strategies engage affected stakeholders early in the process and continuously throughout to mitigate potential risk. Pacific Point’s methodology treats change management as an integral part of a project and is designed to manage all elements of the transition, whether the change is the result of new operating systems, new business processes, new strategic vision, or other forms of organizational transformation. Our engagements vary but typically include stakeholder assessments, communication planning and execution, and training planning and execution. Through each focused activity, the objective is to ensure stakeholders not only adapt to the change, but internalize and embrace it.
Agile Scrum is a powerful software development methodology that is largely replacing traditional “waterfall” methodology. Agile Scrum gives clients several key values, such as an ability to quickly course-correct when requirements change, focus on implementing the highest value business requirements, and increase transparency. This highly collaborative approach is an effective and efficient framework to use for product development. Agile Scrum can truly be a corporate culture shift which is sometimes challenging to effect. Our Agile Coaching services can help you make the transition.
IT Service Management Transformation
IT departments aren’t just about technology but also about providing effective service to the enterprise. We help clients define the scope of IT services and put processes, policies, and procedures in place, including the implementation of supporting ticketing systems and other technologies to make IT an effective service organization. Additionally, we help clients define measures such as quality, delivery, cost, and customer satisfaction so that there is clarity and accountability of IT Services within the enterprise. Our consultants leverage the ITIL framework to define the overall IT Services approach that will work best for each client’s unique needs.
System Implementation Services
Our consultants have extensive experience implementing large enterprise applications, specifically business transformation and system replacement projects. Our leadership team has collectively managed and delivered over 30 large implementations at start-ups, mid-market companies and global Fortune 500 organizations as well as government agencies. Pacific Point’s core expertise is in it’s ability to deliver complex enterprise applications.
Program and Project Management
For both custom and Commercial-Off-The-Shelf (COTS) system implementations, our consultants bring every project the strength of our deep experience and the discipline of our project management methodology. Our key consultants have years of “Big-Five” consulting experience managing and delivering complex enterprise solutions. We’ve taken best practices in project management methodologies and work with you to tailor the right project management methodology for your project. Our standard methodology is based on process-driven requirements gathering and is what we have found to be the most effective way to capture requirements and support effective training and change management.
Business Analysis and Business Process Reengineering
Our key consultants have years of “Big-Five” consulting on large complex business transformation and system replacement projects. Our consultants are highly skilled at gathering your current-state business processes and defining more streamlined future-state business process incorporating best practices. Pacific Point’s standard project management methodology is based on process-driven requirements gathering and is what we have found to be the most effective way to capture requirements and support effective training and change management.
We have helped clients implement a wide range of solutions across a variety of technology stacks. We have technical delivery expertise in CRM solutions such as Salesforce, SugarCRM, and Oracle Siebel. We have technical delivery expertise in Business Intelligence solutions such as Tableau, Oracle OBIEE, and IBM Cognos. Pacific Point has expertise in a wide range of other programming languages such as .Net, C#, and php to support our client’s custom developed applications.
Pacific Point offers clients managed services for support of various applications including custom applications, Salesforce, and SugarCRM. Our support model enables clients to log Cases through our Support Portal on a 24x7 basis offering a high degree of visibility and collaboration as we triage issues and implement projects and enhancement requests.
Customer Relationship Management
Our Experience: Our team is made up of seasoned CRM consultants who have helped clients implement complex CRM solutions in a wide range of industries. Our key consultants have implemented complex, highly integrated CRM solutions for global enterprises as well as smaller implementations for high growth companies and start ups.
How we can help: We can support you at any stage of your CRM initiative. We help our clients define CRM strategies, select the right vendors and solutions, and implement CRM solutions. With our extensive experience in CRM implementations, we can ensure your project incorporates CRM best practices and oversee your CRM program by leveraging our valuable project methodology to ultimately ensure your success. We also can provide technical implementation services in a variety of CRM technologies including Salesforce, SugarCRM, Oracle Siebel, and Microsoft Dynamics.
On October 28, 2016 Pacific Point was awarded GSA Contract No. GS-35F-048GA for GSA Schedule 70 General Purpose Commercial Information Technology Equipment, Software, And Services. The SIN awarded was for 132 51 – IT Services. The details of the GSA Contract are below:
While we work with and implement a wide range of technology solutions, Pacific Point has carefully selected innovative technology solutions as our partners. Pacific Point is proud to be Hawaii’s partner to these industry leading technologies.
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If you are interested in working together, please send us an inquiry and we will get back to you as soon as we can!